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var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card)}.dashboard-welcome-card{position:relative;overflow:hidden;display:flex;flex-direction:column;gap:18px;padding:28px 30px 22px;border:1px solid color-mix(in srgb,var(--brand) 55%,transparent);background:linear-gradient(155deg,color-mix(in srgb,var(--brand-strong) 92%,#000),color-mix(in srgb,var(--brand) 78%,#020617) 52%,color-mix(in srgb,var(--brand-strong) 96%,#000));color:#fff}.dashboard-welcome-card__glow{position:absolute;top:-8%;right:-6%;width:min(52%,420px);height:115%;pointer-events:none;z-index:0;background:radial-gradient(ellipse at center,color-mix(in srgb,var(--welcome-warm, var(--accent)) 58%,transparent) 0%,color-mix(in srgb,var(--welcome-warm, var(--accent)) 22%,transparent) 38%,transparent 72%);filter:blur(4px)}.dashboard-welcome-card__main{position:relative;z-index:1;display:grid;grid-template-columns:minmax(0,1fr) minmax(200px,300px);gap:12px;align-items:end}.dashboard-welcome-card__content{display:flex;flex-direction:column;gap:22px}.dashboard-welcome-card__eyebrow{font-size:.72rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:color-mix(in srgb,var(--accent-soft) 35%,rgba(255,255,255,.72))}.dashboard-welcome-card__insight-label{font-size:.74rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:color-mix(in srgb,var(--welcome-warm, var(--accent)) 68%,var(--brand-strong) 32%)}.dashboard-welcome-card__title{font-family:Sora,Segoe UI,sans-serif;font-size:clamp(1.55rem,3vw,2.05rem);line-height:1.12;margin-top:10px;font-weight:700}.dashboard-welcome-card__subtitle{margin-top:10px;font-size:.94rem;color:#ffffffc2;max-width:520px;line-height:1.55}.dashboard-welcome-card__summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr)) minmax(0,1.35fr);gap:12px;align-items:stretch}.dashboard-welcome-card__summary-item{display:flex;flex-direction:column;gap:8px;min-height:auto;background:#ffffff14;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.1);border-radius:16px;padding:14px 16px}.dashboard-welcome-card__summary-top{display:flex;align-items:center;justify-content:space-between;width:100%;gap:12px}.dashboard-welcome-card__summary-icon{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:34px;height:34px;border-radius:10px;border:1px solid rgba(255,255,255,.1);background:#ffffff0f}.dashboard-welcome-card__summary-item--blue .dashboard-welcome-card__summary-icon{color:#60a5fa;background:#3b82f624;border-color:#60a5fa38}.dashboard-welcome-card__summary-item--violet .dashboard-welcome-card__summary-icon{color:#c084fc;background:#a855f724;border-color:#c084fc38}.dashboard-welcome-card__summary-item--amber .dashboard-welcome-card__summary-icon{color:color-mix(in srgb,var(--welcome-warm, var(--accent)) 88%,#fff 12%);background:color-mix(in srgb,var(--welcome-warm, var(--accent)) 18%,transparent);border-color:color-mix(in srgb,var(--welcome-warm, var(--accent)) 32%,transparent)}.dashboard-welcome-card__summary-item strong{font-family:Sora,Segoe UI,sans-serif;font-size:1.55rem;line-height:1;flex-shrink:0}.dashboard-welcome-card__summary-item span{font-size:.8rem;color:#ffffffb8;line-height:1.35}.dashboard-welcome-card__assistant{position:relative;min-height:250px;display:flex;align-items:flex-end;justify-content:flex-end;padding-top:8px}.dashboard-welcome-card__assistant-art{position:relative;z-index:1;display:block;width:min(100%,270px);height:auto;max-height:290px;margin-bottom:-26px;margin-right:-8px;object-fit:contain;object-position:bottom right;filter:drop-shadow(0 18px 28px rgba(0,0,0,.28))}.dashboard-welcome-card__insight{min-width:0;display:flex;flex-direction:column;justify-content:center;gap:8px;padding:14px 16px;border-radius:16px;background:#ffffff14;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.1);color:#fff}.dashboard-welcome-card__insight p{font-size:.84rem;line-height:1.5;color:#ffffffc2}.dashboard-metric-card{padding:18px 20px}.dashboard-metric-card__head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.dashboard-metric-card__title{font-size:.8rem;font-weight:700;color:var(--muted);letter-spacing:.04em;text-transform:uppercase}.dashboard-metric-card__value{margin-top:10px;font-family:Sora,Segoe UI,sans-serif;font-size:2rem;line-height:1;color:var(--ink)}.dashboard-metric-card__icon{width:46px;height:46px;border-radius:14px;display:flex;align-items:center;justify-content:center}.dashboard-metric-card__trend{margin-top:16px;font-size:.82rem;font-weight:700}.dashboard-metric-card--violet .dashboard-metric-card__icon{background:#a855f71f;color:#a855f7}.dashboard-metric-card--amber .dashboard-metric-card__icon{background:#f59e0b24;color:#f59e0b}.dashboard-metric-card--green .dashboard-metric-card__icon{background:#22c55e21;color:#22c55e}.dashboard-metric-card--blue .dashboard-metric-card__icon{background:#3b82f61f;color:#3b82f6}.dashboard-chart-card{padding:20px 22px}.dashboard-card-header{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:18px}.dashboard-card-header h3{font-size:1rem;font-weight:700;color:var(--ink)}.dashboard-card-header p{margin-top:4px;font-size:.8rem;color:var(--muted)}.dashboard-donut-layout,.dashboard-gauge-layout{display:grid;grid-template-columns:188px minmax(0,1fr);gap:16px;align-items:center}.dashboard-donut-wrap,.dashboard-gauge-wrap{position:relative;width:188px;height:180px;flex-shrink:0}.dashboard-donut-center strong{font-family:Sora,Segoe UI,sans-serif;font-size:1.45rem;color:var(--ink)}.dashboard-donut-center span{font-size:.72rem;color:var(--muted)}.dashboard-donut-center{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;align-items:center;justify-content:center;pointer-events:none;gap:2px}.dashboard-donut-center--gauge{inset:auto 0 6px}.dashboard-legend-list{display:flex;flex-direction:column;gap:10px}.dashboard-legend-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:11px 12px;border-radius:14px;background:linear-gradient(180deg,#f8fafcd9,#fffffffa);border:1px solid rgba(217,228,236,.9)}.dashboard-legend-item strong{font-size:.84rem;color:var(--ink)}.dashboard-legend-item__label{display:inline-flex;align-items:center;gap:10px;font-size:.84rem;color:var(--ink)}.dashboard-dot{width:10px;height:10px;border-radius:999px;flex-shrink:0}.dashboard-line-layout{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:18px;align-items:stretch}.dashboard-side-summary{display:grid;gap:12px}.dashboard-side-summary>div{padding:14px 16px;border-radius:14px;border:1px solid var(--border);background:linear-gradient(180deg,#f8fafcb3,#fff)}.dashboard-side-summary span{display:block;font-size:.76rem;color:var(--muted);margin-bottom:8px}.dashboard-side-summary strong{font-family:Sora,Segoe UI,sans-serif;font-size:1.18rem;color:var(--ink)}.dashboard-alert-list{display:flex;flex-direction:column;gap:10px}.dashboard-alert-item{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:14px 15px;border-radius:14px;border:1px solid var(--border);background:linear-gradient(180deg,#fffffff5,#f8fafce6);transition:transform .15s ease,box-shadow .15s ease,border-color .15s ease}.dashboard-alert-item:hover{transform:translateY(-1px);border-color:#123a6f2e;box-shadow:var(--shadow-card)}.dashboard-alert-item strong{display:block;font-size:.86rem;color:var(--ink)}.dashboard-alert-item span{font-size:.76rem;color:var(--muted)}.dashboard-alert-item__count{min-width:34px;height:34px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;background:#dc262614;color:var(--danger)!important;font-size:.85rem!important;font-weight:800}.dashboard-table-message{display:flex;flex-direction:column;gap:4px;min-width:0}.dashboard-table-message strong{font-size:.84rem;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dashboard-table-message span{font-size:.74rem;color:var(--muted);white-space:nowrap}.dashboard-chart-card--table{min-width:0}.dashboard-table-wrap{overflow-x:auto}.data-table--conversations{table-layout:fixed;width:100%;min-width:760px}.data-table--conversations th,.data-table--conversations td{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:0}.data-table--conversations th:nth-child(1),.data-table--conversations td:nth-child(1){width:15%}.data-table--conversations th:nth-child(2),.data-table--conversations td:nth-child(2){width:10%}.data-table--conversations th:nth-child(3),.data-table--conversations td:nth-child(3){width:18%}.data-table--conversations th:nth-child(4),.data-table--conversations td:nth-child(4){width:12%}.data-table--conversations th:nth-child(5),.data-table--conversations td:nth-child(5){width:30%}.data-table--conversations th:nth-child(6),.data-table--conversations td:nth-child(6){width:15%}.data-table--conversations .dashboard-table-status-cell{overflow:visible;text-overflow:clip;max-width:none}.dashboard-table-cell-link{display:block;min-width:0;color:inherit;text-decoration:none;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dashboard-table-cell-link:hover strong,.dashboard-table-cell-link:hover{color:var(--brand)}.dashboard-table-cell-link:hover .dashboard-table-message span{color:var(--muted)}.dashboard-table-cell-text{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dashboard-status-pill--inProgress{background:#3b82f61f;color:#2563eb}.dashboard-status-pill--awaitingTeam{background:#f59e0b1f;color:#d97706}.dashboard-status-pill--waitingCustomer{background:#a855f71f;color:#9333ea}.dashboard-status-pill--new{background:#22c55e1f;color:#16a34a}.dashboard-chart-skeleton,.dashboard-skeleton{position:relative;overflow:hidden;background:linear-gradient(90deg,#f1f5f9e6,#e2e8f0f2,#f1f5f9e6);background-size:200% 100%;animation:dashboard-shimmer 1.35s linear infinite;border-radius:var(--radius-lg);border:1px solid var(--border)}.dashboard-chart-skeleton{min-height:320px}.dashboard-skeleton--hero{min-height:210px}.dashboard-skeleton--metric{min-height:145px}.dashboard-skeleton--chart{min-height:340px}.dashboard-skeleton--wide{min-height:380px}.dashboard-skeleton--table{min-height:300px}.dashboard-empty-card{padding:40px 28px;text-align:center}.dashboard-empty-card h2{font-size:1.15rem;color:var(--ink)}.dashboard-empty-card p{margin:10px auto 18px;max-width:460px;color:var(--muted);line-height:1.6}.empty-state--compact{padding:28px 12px}@keyframes dashboard-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}@media (max-width: 1200px){.dashboard-grid--metrics,.dashboard-grid--two,.dashboard-grid--three,.dashboard-line-layout,.dashboard-welcome-card__main{grid-template-columns:1fr}.dashboard-donut-layout,.dashboard-gauge-layout{grid-template-columns:1fr;justify-items:center}.dashboard-legend-list{width:100%}.dashboard-grid--metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-welcome-card__assistant{min-height:220px;justify-content:center}.dashboard-welcome-card__assistant-art{margin-right:0;margin-bottom:-18px}.dashboard-welcome-card__summary{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-welcome-card__insight{grid-column:1 / -1}.topbar-date{display:none}}@media (max-width: 992px){.topbar-search,.topbar-sub{display:none}}@media (max-width: 768px){.dashboard-grid--metrics,.dashboard-welcome-card__summary{grid-template-columns:1fr}.dashboard-welcome-card__assistant{justify-content:center;min-height:210px}.dashboard-welcome-card__assistant-art{margin-right:0;object-position:bottom center}.dashboard-chart-card,.dashboard-welcome-card,.dashboard-metric-card{padding-left:16px;padding-right:16px}.topbar{padding:0 14px;gap:10px}.topbar-user>div:last-child{display:none}.btn-logout span,.btn-logout{padding:7px 10px}}.feedback-toast-stack{position:fixed;top:20px;right:20px;z-index:10000;display:flex;flex-direction:column;gap:10px;max-width:min(420px,calc(100vw - 40px));pointer-events:none}.feedback-toast{display:flex;align-items:flex-start;gap:10px;padding:12px 14px;border-radius:10px;font-size:.875rem;font-weight:600;line-height:1.4;box-shadow:var(--shadow-hover);pointer-events:auto;animation:feedback-toast-in .2s ease-out}@keyframes feedback-toast-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.feedback-toast--info{background:var(--ink);color:#fff}.feedback-toast--success{background:#ecfdf5;color:#065f46;border:1px solid rgba(15,159,110,.25)}.feedback-toast--error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.feedback-toast__message{flex:1;min-width:0;word-break:break-word}.feedback-toast__close{flex-shrink:0;border:none;background:transparent;color:inherit;opacity:.7;cursor:pointer;padding:0 2px;font-size:.8rem;line-height:1}.feedback-toast__close:hover{opacity:1}.feedback-confirm{max-width:440px}.feedback-confirm__message{margin:0;color:var(--muted);font-size:.9rem;line-height:1.5}